Nationwide, Lloyds, Halifax, First Direct, TSB and Bank of Scotland’s online services were all down today in an ‘industry-wide’ outage.
Thousands reported issues logging in, using online banking and transferring money this morning, according to Downdetector, which tracks online disruptions.
With it being the end of the month for many, users have said they are frustrated and furious they could not check their accounts.
At just before 7.40am, more than 860 people banking with Nationwide said they were struggling to access their account. Of them, nearly half cannot use their mobile banking, according to Downdetector.
‘Has anyone been paid today yet?’ asked one Nationwide user on social media.
Have you been impacted by the outage? Get in touch by emailing us at webnews@metro.co.uk.
There may be some déjà vu for some Britons. Barclays was hit by a days-long outage last month on payday, which saw customers unable to buy groceries, refuel their cars and buy baby food.
Nationwide’s service status webpage says: ‘Some incoming and outgoing payments are delayed at the moment. Everything else is working normally.’
Direct debits and standing orders were working, but customers waiting for or have sent money ‘don’t need to do anything’.
‘It’s in a queue and will arrive ASAP,’ the page says.
Outages were also reported today by Lloyds Bank and Bank of Scotland customers, which are part of the Lloyds Banking Group.
A Lloyds Banking Group spokesperson confirmed to Metro that the delays have been resolved and online and mboile banking services should now be ‘working as normal’.
One Lloyds customer said earlier: ‘I’ve worked two long weeks to be paid today and now I can’t access my accounts on the app or desktop site.
‘It is imperative this is resolved IMMEDIATELY.’
At its peak at 8.20am, nearly 3,300 Halifax customers said they were experiencing technical difficulties with their mobile banking. Halifax is also part of the Lloyds Banking Group.
The bank said on X at 11.46am: ‘Our app and online banking services are now working as normal.’
As have TSB users. The bank told Metro: ‘We’re aware of industry-wide issues this morning, and that some of our customers are unable to log into our mobile app, and internet banking.
‘We apologise for this and are working hard to resolve it.’
First Direct was also hit with technical issues this morning, with nearly 500 customers seeing similar problems at about 7.45am.
After previously flagging issues with its mobile and online banking systems, the First Direct service updates page says that all services are ‘working normally’.
A smaller number of issues were reported with the Co-Op Bank and Barclays on Downdetector earlier this morning.
Scott Dawson, the CEO of the payments processor DECTA, told Metro that the ‘recurring’ banking issues points to the ‘critical lack of resilience in our financial infrastructure’.
‘The inability to pay staff or purchase necessities creates genuine hardship,’ he said. ‘The fact that this follows a similar Barclays mobile outage in January signals a persistent issue, not isolated incidents.’
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