Hundreds of people have reported that Virgin Media is down again this morning, a day after widespreaad outages.
Over a thousand reports of problems were made on Tuesday morning, according to internet disruption tracker Downdetector.
Yesterday, Virgin said the issue had now been resolved, and apologised to affected customers for the inconvience.
However, this morning people were still sending messages to their customer services team saying they had ‘no internet, no TV’.
Another wrote: ‘No internet service this morning. Any update on outage in UB5? I’m supposed to be working from home.’
On Monday, some said that the issue appeared right as they were trying to watch day five of the England vs India cricket test match, and could not access Sky Sports.
When the outage was ongoing yesterday, David Patterson wrote on X: ‘I can’t log onto SkySports. It seems to go wrong during the login to VirginMedia from the SkySports Site. I can’t believe I’m missing the end of the Test Match!! Help!’
A Virgin Media spokesperson posted in reply: ‘This is a known issue. Please send us a DM though so we can feedback your details to the team.’
One user shared screenshots showing they were first told ‘Apologies, we can’t load the page at the moment’, and then: ‘Our systems are currently down for maintenance, you can try again after 7am.’
Others queried whether the problem could be related to a new verification system for log-ins.
One man wrote: ‘It looks like your new authentication service – which only started today – is either struggling with volumes of registration or not able to send SMS. Please do pass to your support team.’
Downdetector reports today were split between people saying internet was affected, email, or a ‘total blackout’.
In reply to another customer who complained on X, Virgin Media wrote: ‘Sorry to hear you are having issues with our platform.
‘We have been made aware of this issue, and the relevant team is doing their best to get this resolved.
‘Please bear with us. We will aim to get systems up and running as soon as possible.’
They said there was ‘currently no estimated fix time’: ‘We apologise for the inconvenience caused but are working hard to fully resolve this as quickly as possible.’
A Virgin Media O2 spokesperson said: ‘Our fixed and mobile networks are operating as usual today, however we’re aware that a small number of customers are experiencing issues accessing some apps.
‘Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.’
They later updated to say: ‘Following an earlier issue affecting a small number of customers, our technical teams have now fully restored customers’ access to apps, including MyVM and MyO2. We apologise for any inconvenience caused this morning.’
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